Stephen is the Director of Player Services and Hotel Operations at Wheeling Island Hotel Casino Racetrack. He joined Delaware North in 2015 and is responsible for overseeing the Lucky North Club and all hotel operations including laundry and housekeeping. In addition, his responsibilities include oversight of gift shop operations, valet and player development.
Stephen comes to Wheeling Island with more than 20 years of experience in the hotel and gaming industry. His previous experience includes serving as Regional Director of Hotel Operations where he was promoted to Senior Director of Hospitality at Tunica Resorts and was also nominated as Vice President of the Mississippi Lodging and Hotel Association where he served a member.
Outside of work, he enjoys golfing and spending time with his family. Stephen resides in Wheeling, WV with his wife.
Kim Florence is the Regional President & General Manager of Wheeling Island Hotel Casino Racetrack. She joined the Wheeling Island team in June 2003 and has held multiple positions throughout her tenure, including Senior Director of Marketing. Kim is responsible for the oversight of all casino operations and activities.
Kim has developed more than 15 years of experience in the casino industry and takes pride in making “Wheeling Island the best place to be”. She holds a Bachelor degree from Ohio University in Athens.
Outside of work, Kim enjoys spending time with her family and golfing.
Giorgio is the Senior Director of Operations at Wheeling Island Hotel Casino Racetrack. He joined Delaware North in 2014 and has more than 28 years in the casino industry. Giorgio is responsible for the oversight of the day to day operations for Food & Beverage, Security, Facilities, Table Games, Racing and Slots.
Giorgio is fluent in four languages, English, French, Italian and Spanish and holds a Bachelor of Science and Chemistry from Instituto Industriale Lorenzo Cobianchi in Verbania Italy.
Outside of work, he enjoys road biking and cooking, and he is an avid tennis player at a USTA 4.0 level. Giorgio resides in Pittsburgh, PA with his family.
Jackie is the Director of Cage and Credit at Wheeling Island Hotel-Casino-Racetrack. She joined Delaware North in 2007 and is responsible for overseeing the cage, vault, credit, and drop operations. This includes all ticket redemption, credit, and financial services provided to our guests. Jackie also oversees the drop of the machines in the casino and racetrack betting terminals.
Jackie serves the Wheeling Island team with more than 22 years in the casino and credit industry. She has worked in several gaming jurisdictions in Indiana, Michigan, West Virginia and Wisconsin. She has also worked in Illinois, New York and Ohio assisting in other gaming operations.
Outside of work, she enjoys networking, reading and free cell. Jackie resides in Wheeling, WV.
Mike Mudrick is the Director of Security at Wheeling Island Hotel-Casino-Racetrack. He joined the Wheeling Island team in 2005 ans is responsible for maintaining the safety and security of our property for our guests and associates. Mike also oversees the secruing of company assets, mitigating liability issues and working with our other executive team members to plan and ensure the future successes of Wheeling Island for its guest and associates.
Mike has more than 13 years of experience in the security and gaming industry. He holds a Bachelor's Degree in Leadership and Administration and is currently working on his Masters of Business Administration.
Outside of work, he enjoys spending quality time with his family, camping and fishing. Mike is also an active member of the Harley Davidson Owners Group (HOG) and enjoys cruising on his Harley. Mike resides in Weirton, WV with his family.
Chuck is the Director of Slot Operations at Wheeling Island Hotel-Casino-Racetrack. He joined the Wheeling Island team in 2016 and is responsible for providing leadership and guidance to the operations staff, scheduling of slot operations team, slot guest service, and slot machine maintenance and moves. Chuck also directs daily operations and departmental performance consistent with the strategies and vision of the property, employee development, and management of all procedures and processes that support the division operations.
Chuck comes to Wheeling Island with more than 15 years of experience and knowledge in the casino industry. His prior experience includes Gaming Manager at Hamburg Gaming and Director of Gaming at Finger Lakes.
Outside of work, he enjoys spending his spare time with his three daughters. Chuck also enjoys hunting, fishing, football, hockey and hiking. Chuck resides in St. Clairsville, Ohio with his family.
Karl is the Controller at Wheeling Island Hotel Casino Racetrack. He joined Delaware North in 2015 and is responsible for overseeing all financial and reporting functions for the unit including accounting, payroll, annual plan, audit assistance and cash management. Karl also provides management with a complete financial analysis of the operations, including the design, development and implementation of field based systems and controls.
Karl was a newcomer to the gaming industry prior to joining the Wheeling Island team but joined the team with over 20 years of experience and knowledge in the finance industry. His prior experience includes serving as Assistant Controller at Ogden Newspaper, Division Controller at Allied Waste, and Controller at NRI in Washington D.C.
Karl holds a Bachelor of Science from Bethany College and a Masters in Accounting with a Concentration in Controllership from Strayer University in Washington D.C.
Outside of work, he enjoys traveling the world and is an avid fisherman. Karl resides with his family in Wheeling, WV.
Anitra is the Senior Director of Human Resources at Wheeling Island Hotel-Casino-Racetrack. She joined Delaware North in 2002 and has more than 15 years of experience in the human resource and casino industry. Anitra is responsible for overseeing all human resource functions ensuring compliance with state & federal employment laws, company policies and procedures while driving for results and acting as a catalyst for change. She also provides guidance and direction to the executive and management teams to foster a talent development and succession planning environment.
Anitra holds a Bachelor of Science from West Virginia University, a Master of Business Administration from Wheeling Jesuit University and she holds Senior Professional in Human Resources & SHRM Senior Certified Professional certifications.
Outside of work, she enjoys spending time with her children and maintaining a healthy & active lifestyle as Focus. Anitra resides in Wheeling, WV with her family.
Carrie Scanlon is the Regional Senior Director of Marketing at Wheeling Island Hotel Casino Racetrack. She joined Delaware North in February, 2017 and is responsible for new idea generation, marketing strategy, creative management and brand alignment for the property. In addition, she supervises the hotel and player's club as well as retail and valet operations. Part of her focus is aimed at digital and social marketing as well as the development of interactive customer experiences through these channels.
A newcomer to the gaming industry, her nearly 20 years of previous experience includes work on "both sides of the desk" serving in both agency environment as well as director level positions in healthcare, law and higher education.
Scanlon holds a PhD in Communications Media & Instructional Technology from Indiana University of Pennslyvania, a Master's degree in Communication Theory & Research from West Virginia University, and a Bachelor of Arts Degree in Public Relations from Bethany College. She has presented her academic research, focusing largely on social media and image repair, at national and international conferences.
Outside of work, she enjoys traveling, boating and spending time outdoors. She splits her time between Winchester, VA and Moundsville, WV where she lives with her children Carleigh, Sydney and Quinton.
Mark is the Director of Food & Beverage at Wheeling Island Hotel-Casino-Racetrack. He joined the Wheeling Island team in 2016 and has more than 20 years of experience in the casino and food & beverage industry. Mark is responsible for the oversight of all food & beverage operations including all eateries, bars, concessions, banqueting & events and all off property catering events. Mark has worked with various Delaware North properties including Choctaw Casino & Resort. He holds a Bachelor of Science in Business Management from Louisiana State University – Shreveport.
Outside of work, Mark enjoys spending time with his family.
Benjamin is the Director of Racing at Wheeling Island Hotel-Casino-Racetrack. He has held multiple positions with Delaware North, most recently joining the team again in 2017. Ben oversees all property responsibilities pertaining to racing including live racing, simulcast racing, operations and wagering. He has also taken on the role as Greenpath Coordinator, a role that develops environmentally friendly processes and manages the implication across property operations.
Ben has been in the racing and gaming industry for more than 40 years, his previous experience includes serving as Director of Racing at three greyhound parks and also serving as the Executive Director of Wichita Greyhound Charities.
Outside of work, he enjoys listening and playing music. Ben resides in Wheeling, WV.