COVID-19 Temporary Closure

Wheeling Island Hotel-Casino-Racetrack to Close Temporarily.

The situation surrounding coronavirus (COVID-19) is rapidly developing, and Wheeling Island Hotel-Casino-Racetrack continues to be focused on efforts at our facility to protect the health and safety of our guests and employees.

In coordination with the West Virginia Lottery and the State of West Virginia, we are acting to temporarily close the venue beginning at 6:00 a.m. March 18 until further notice. Our hotel will remain open until noon Wednesday, March 18, to accommodate overnight guests. All activities are canceled, including casino promotions.

We will be communicating as quickly as possible with our employees to assist them during this period. We thank them for their ongoing diligence and ability to adapt in a very fluid and unprecedented circumstance.

To date, we have worked to protect public health by following CDC guidelines on sanitizing protocols and cleaning throughout our venue. We will remain in close touch with State and County health officials, and we look forward to reopening Wheeling Island Hotel-Casino-Racetrack shortly and continuing to provide a clean, safe environment.

We apologize for the inconvenience and look forward to hosting you again in the near future. For information updates visit this page and Facebook.com/WheelingIslandCasino as more details become available.

Thanks for your understanding and see you soon,

Kim Florence, General Manager, Wheeling Island Hotel-Casino-Racetrack

FAQs

How long will Wheeling Island Hotel-Casino-Racetrack be closed?

We are closely monitoring the situation and following the guidelines issued by federal, state and local health authorities, including the CDC. Once it is determined that it is safe to reopen, we will communicate all information here on our website and on our social media channels, Facebook.com/WheelingIslandCasino, Twitter.com/WheelingCasino and Instagram.com/wheeling_islandhcr.

What is being done for employees – will they continue to get paid and receive benefits? 

We have communicated with our employees about how we are able to assist them during this period. We thank them for their ongoing diligence and ability to adapt in a very fluid and unprecedented circumstance.  

In you are a Wheeling Island Hotel-Casino-Racetrack associate with questions, please call the Associate Service Center at (877) 936-2272 and choose option 5 for any questions.

I visited your casino/hotel/property the past few weeks, am I at risk of exposure?

Wheeling Island Hotel-Casino-Racetrack has worked to protect public health by following the State of West Virginia and CDC guidelines. If you are symptomatic, please follow the West Virginia Department of Health and Human Resources and CDC guidelines.  

Will my offer/promotion be honored once the casino is reopened?

Right now, we are focused on the health and safety of our guests and employees. Once we reopen, we will communicate our upcoming offers/ promotions. But don’t worry, we have many more exciting programs planned.

Is the hotel open for me to stay at?

At this time, the entire property is temporarily closed.  Wheeling Island Hotel-Casino-Racetrack will communicate all information including planned re-openings here on our website and on our social media channels, Facebook.com/WheelingIslandCasino, Twitter.com/WheelingCasino and Instagram.com/wheeling_islandhcr when it is determined safe to reopen.

Are the food venues on property offering take out? 

At this time, the entire property is temporarily closed.  Wheeling Island Hotel-Casino-Racetrack will communicate all information here on our website and on our social media channels, Facebook.com/WheelingIslandCasino, Twitter.com/WheelingCasino and Instagram.com/wheeling_islandhcrwhen it is determined safe to reopen.

What about my Lucky North® Club points? Will they expire while you’re closed?

Your Lucky North® Club points are safe. Wheeling Island Hotel-Casino-Racetrack has suspended all points and tier status expiry during the closure and until further notice. Lucky North® Club points will not expire while the property is closed. 

Will I retain my Lucky North® Club status?

Your Lucky North® Club status will remain unchanged while the property is closed.

Where can I get updates on your plans to reopen?

Wheeling Island Hotel-Casino-Racetrack will communicate all information for reopening here on our website and on social media when it is determined safe to reopen. Be sure to like us on Facebook.com/WheelingIslandCasino, Twitter.com/WheelingCasino and Instagram.com/wheeling_islandhcr.

Where can I obtain my win/loss statement for 2019?

Please visit our Win/Loss Request page to complete a 2019 win/loss request form, personal information will be required to complete the request including:

First & Last Name
Phone Email
Player ID (your member ID on your player’s card, not your PIN)
Driver's License Number (not license plate)

Please ensure the details provided are accurate and complete. Unfortunately, we cannot process win/loss requests if your Player ID and driver’s license data does not match our records.

Allow up to 3 business days for a member of our team to review and process this request.

At this time only 2019 win/loss statements can be processed; Wheeling Island Hotel-Casino-Racetrack will be able to process other years once we reopen.

What if I have questions regarding the win/loss statement I received?

The information provided is in response to a request by the person identified. The activity shown in the statement is associated with the player's club card only. Hence, no assurance is made that this activity was accumulated by the person identified. The figures provided may not be all inclusive of the person's gaming activity and only reflects that information currently available in the Wheeling Island Hotel-Casino-Racetrack’s database. Further, the 'Dollars In' figure may include winnings and may not be an accurate representation of investment.

My voucher with cash is past 45 days old? How do I receive my cash?

Wheeling Island Hotel-Casino-Racetrack will honor all cash vouchers that expired during the temporary closure. 

I have a winning racing wager ticket from 2019. How do I cash it before it expires? 

Guests have 90 days to cash out their racing tickets. After 90 days guests can request a payout from the racing commission for up to another 90 days.    

Is the sportsbook open?

 At this time, the entire property is temporarily closed. Wheeling Island Hotel-Casino-Racetrack will communicate all information including planned re-openings here on our website and on our social media channels, Facebook.com/WheelingIslandCasino, Twitter.com/WheelingCasino and Instagram.com/wheeling_islandhcr when it is determined safe to reopen.  

I have a winning sportsbook ticket. How do I cash it?

At this time, the entire property is temporarily closed.  Wheeling Island Hotel-Casino-Racetrack will communicate all information on how guests will be able to cash winning sportsbook tickets here on our website and on our social media channels, Facebook.com/WheelingIslandCasino, Twitter.com/WheelingCasino and Instagram.com/wheeling_islandhcr when it is determined safe to reopen.

I miss playing all the games. Is there something I can play while Wheeling Island Hotel-Casino-Racetrack is closed? 

Yes! Don’t get cabin fever, download the Lucky North Casino  App. Enjoy, slots like Double Luck Nudge, Jackpot Inferno and Cash Locomotive Aztec Legend. You can also learn a new game like Keno, BINGO, Blackjack and Video Poker. 

Download & Play

How do I cancel/ receive a refund for my reservation for the hotel?

Guests booking with Wheeling Island Hotel-Casino-Racetrack will not be charged for their rooms/reservation during the temporary closure and will be canceled automatically. Guests booking through a third-party site, ex. Hotel.com, Expedia, etc. should contact them separately to rebook/cancel.  

Who can I contact at Wheeling Island Hotel-Casino-Racetrack on other questions not answered here?

Guests can fill out the Contact Us form and a member of Wheeling Island Hotel-Casino-Racetrack will be happy to answer any questions.